Shipping

Free shipping for orders over €100

For the safety of times and deliveries of our products we have decided to use the leading express courier in Italy and around the world as the only shipping method.

For islands and remote locations, delivery times are extended by one day. We remind you that couriers do not deliver on Saturdays and Sundays and public holidays.

Shipping times and costs

Delivery takes place within 24/72 working hours , shipping costs are calculated at the order stage, national shipping is equal to 10 Euros and free for purchases of amounts exceeding 100 Euros.

Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. This service, however, is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchasing page.

Orders placed are normally shipped the next working day after placing the order.
Orders that are shipped with a Tracking number tend to arrive more quickly. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.

Disclaimer :

• The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and/or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).

• We cannot accept any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for their replacement.

•  In the event that you receive an incorrect, damaged or non-compliant item, we invite you to contact us by telephone or email within three days of receiving the order, preferably with a photograph of the package and its contents.

• If you refuse an order, please contact us by phone or email to let us know. The refund of the order will take place only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the return shipping costs.

• The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will be "in storage". In the event of failure to collect the Product within five working days of the second delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 cc Once the contract is terminated, the total amount paid by the Customer will be refunded, minus the costs of unsuccessful delivery of the Product and the return costs. The termination of the contract and the refund amount will be communicated to the Customer via e-mail.

• In the case of a return, the return shipping costs will remain your responsibility. The total amount of the order will be refunded. Please do not send products back without first contacting us at the references you will find below or in other sections of the site.

• We cannot assume any responsibility for any missing goods inside a package, if they were present in the DDT (transport document) and in the commercial document.

Refunds are possible by the shipping company if the shipment is insured. Departure shipping costs are non-refundable. The same applies to the costs incurred for the return and insurance of the item, unless otherwise agreed.

You can contact us at any time at the following references:

info@walcor.it

Whatsapp +39 375 5558112